Shipping policy

Shipping and Delivery Policy SuperBolide

1. Generalities:

The Products are delivered to the delivery address provided by the Client during the Order process. In the event of an error in the delivery details provided, SuperBolide shall not be held liable for any resulting failure to deliver. In such cases, the costs incurred for a new delivery shall be borne by the Client and invoiced at their actual cost.

Orders comprising in-stock, non-customized Products are delivered in a single package.

For orders including one or more Products unavailable at the time of dispatch, SuperBolide reserves the right to ship the Order without the unavailable Products. In this case, the Client will be refunded or credited with a voucher equivalent to the amount of the unavailable Products.

2. Delivery Zones:

The Products are delivered to the countries listed on the website at the time of the Order (the “Eligible Countries”). The Client is responsible for verifying that the delivery address is located within one of these countries prior to placing an Order.

The Seller reserves the right to modify the list of Eligible Countries at any time and to refuse any Order that cannot be fulfilled due to legal or logistical constraints.

For deliveries outside the European Union, the Products may be subject to customs duties, import taxes, or other charges imposed by the destination country. These charges are not included in the Product price or shipping costs and shall be borne solely by the Client. They are payable directly to the relevant authorities or carriers in accordance with local regulations.

3. Delivery Methods and Costs:

Delivery methods and applicable shipping fees are displayed to the Client prior to Order confirmation. Shipping costs are calculated based on factors such as the destination country, the weight or volume of the Products, and the selected delivery method.

Shipments are carried out by La Poste or any other carrier chosen by the Seller. Depending on the destination, several delivery options may be offered, including home delivery, pick-up point delivery, or international services.

4. Delivery Times:

Orders are prepared and dispatched within a maximum of five (5) business days from Order confirmation, subject to Product availability.

Delivery times indicated on the website are estimates provided for information purposes only and may vary depending on the destination and the selected delivery method. These times are calculated from the date of dispatch.

When several Products are ordered at the same time and have different dispatch times, the effective dispatch time may correspond to the longest of these timeframes, as the entire Order is prepared once all the Products it comprises are in stock at SuperBolide. SuperBolide reserves the right to split such shipments, in which case shipping costs will be charged on the basis of a single shipment.

In accordance with Article L.216-1 of the French Consumer Code, in the absence of a specific delivery date or timeframe agreed upon at the time of the Order, the Seller undertakes to deliver the Products within a maximum period of thirty (30) days from the conclusion of the contract.

5. Delivery and Transfer of Risk:

Delivery is deemed to have taken place when the Client, or a third party designated by the Client, takes physical possession of the Products.

In accordance with Article L.216-4 of the French Consumer Code, the risk of loss or damage to the Products is transferred to the Client only upon delivery, unless the Client has chosen a carrier other than the one proposed by the Seller, in which case the risk is transferred upon handover of the Products to the selected carrier.

6. Absence or Failure to Collect:

In the event of absence at the time of delivery, the carrier may leave a notice informing the Client of the procedures for collecting the parcel.

For deliveries to pick-up points, the Client must collect the parcel within the timeframe specified by the carrier. Failing this, the parcel may be returned to the Seller.

If a parcel is returned due to non-collection or an incorrect delivery address, the Seller will contact the Client to arrange re-delivery. Additional shipping costs may be charged. In the absence of a response from the Client within a reasonable period, the Order may be cancelled and refunded, excluding the initial shipping costs.

7. Damaged or Non-Compliant Products:

Upon delivery, the Client is invited to check the condition and conformity of the Products.

In the event of visible damage or anomaly, the Client is encouraged to make reservations with the carrier and to contact the Seller as soon as possible.

However, the absence of reservations upon delivery does not affect the Client’s statutory rights, including the legal guarantee of conformity and the legal warranty against hidden defects.

The Client may contact the Seller through the contact details provided on the website in order to report any issue and obtain appropriate assistance.

8. Delivery Issues and Claims:

In the event of delay, damage, or total or partial loss during transport, the Client must notify SuperBolide by email (via the contact form available on the website www.superbolide.com) within a reasonable time after the estimated delivery date, in accordance with the procedure set out above regarding inspection of the parcel upon delivery.

SuperBolide shall not be held liable for any delay, damage, or loss attributable to the carrier and not reported by the Client. Where applicable, it is the Client's responsibility to also pursue any corresponding claim directly with the carrier.

8. Contact:

If you have any questions about this Shipping and Delivery Policy, you may contact SuperBolide using the details below:

SuperBolide
3 allée des Vernaies

74230 Thônes

France

Phone: +33 (0) 680 20 85 84

Email: